Last Updated: November 30, 2020
Information we collect
The information that we collect falls into two categories:
Information provided by you
You may be asked to provide personal information when you visit our Site, including your name, phone number and email address, so that we may provide services to you. This information is used to deliver reports, content and marketing and customize your experience on our websites and email lists. We also use the information for target advertising on external ad networks, including sending you offers from selected partners
We also may collect payment information from you so that you can pay for the services and products that we provide.
Information that we collect automatically
When you visit our Site, we may collect certain information automatically from your computer or mobile device, including your IP address, browser information, device information and other technical information. We also collect session information (date/time you are accessing our Site or interacting with our emails or forms), including the pages accessed and the links you clicked. This information is collected and maintained using cookies and similar technology (see discussion of Cookies below).
We collect this information improve the user experience by analyzing how users interact with our Site.
How we share your information
You can expect that we may disclose your information to the types of recipients:
- to other websites that are affiliated with our Site;
- to service providers that assist us with data processing services (i.e., analyzing data, providing marketing assistance, payment processors, or improving the user experience);
- to third parties, including third parties that may re-sell your information in order for them to market products and services we think may be of interest to you (see the section entitled Third-Party Advertisers below);
- as part of a corporate transaction that could result in a third party acquiring us, including a sale, merger, or acquisition, or other transfer of all or part of our assets;
- to law enforcement, government entities or agencies that regulate our business or to a similar third party where disclosure is compelled by laws, rules or regulations; or
- in any manner consistent with the consent that you provide when sharing your information with us.
We may partner with ad networks and other ad serving providers that send ads on behalf of us and others on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information collected about your use of the Site.
Third Party Pixels and Cookies
When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.
We use Google Analytics and other third-party services to improve the performance of the website and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our Site, visit www.google.com/policies/privacy/partners, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout.
Hyperlinks to Other Websites
930 Tahoe Blvd. Ste. 802 PMB 458
Incline Village, NV 89451
Certain State Privacy Rights
Pursuant to Nevada law, Nevada residents may submit a request directing us not to make certain disclosures of personal information we maintain about them.
To exercise this right, please contact us at this link.
This section contains disclosures required by the California Consumer Privacy Act (“CCPA”) and applies only to “personal information” that is subject to the CCPA.
We collect the categories of personal information about California consumers identified in the chart below. In the past 12 months we have disclosed and sold California consumers' personal information to third parties for business or commercial purposes – details are set out in the chart below.
|A. Identifiers.||A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.||YES|
|B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).||A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.||YES|
|C. Protected classification characteristics under California or federal law.||Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).||NO|
|D. Commercial information.||Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.||YES|
|E. Biometric information.||Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.||NO|
|F. Internet or other similar network activity.||Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.||YES|
|G. Geolocation data.||Physical location or movements.||NO|
|H. Sensory data.||Audio, electronic, visual, thermal, olfactory, or similar information.||NO|
|I. Professional or employment-related information.||Current or past job history or performance evaluations.||NO|
|J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).||Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.||NO|
|K. Inferences drawn from other personal information.||Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.||YES|
Categories of Sources
We collect this personal information from you and from other categories of sources such as: our affiliates; our customers; public and publicly available sources; our third-party resellers and referral partners, vendors, data suppliers and service providers; partners with which we offer co-branded services or engage in joint event or marketing activities; social networks; news outlets and related media; and the organization with which you are employed or affiliated.
How we use information about California Consumers
You have the right to request that we disclose to you (i) the categories of personal information we collected about you and the categories of sources from which we collected such information; (ii) the specific pieces of personal information we collected about you; (iii) the business or commercial purpose for collecting personal information about you; and (iv) the categories of personal information about you that we shared or disclosed and the categories of third parties with whom we shared or to whom we disclosed such information in the preceding 12 months. You also have the right to request that we delete personal information we collected from you subject to certain exceptions.
You also have the right to not be discriminated against in pricing and services because you exercise any of your rights under the CCPA.
To exercise any of the above rights, please contact us as follows:
- By phone at (800) 206-4921
- On our website by clicking on the “Do Not Sell My Info” link or by clicking this link.
You may be required to submit proof of your identity for these requests to be processed as a verifiable consumer request. We may not be able to comply with your request if we are unable to confirm your identity or to connect the information you submit in your request with personal information in our possession. You may designate an authorized agent to make a request on your behalf subject to proof of identity and authorization.